Yandex Uzbekistan head Izzat Shukurov has commented on the “serious outage” affecting Yandex Go services on October 11, expressing regret over the disruptions. In a Telegram post, he said the company’s teams had spent the day working together to find solutions and assist affected users and partners.
According to Shukurov, he held numerous conversations with partners who discussed operational issues and also expressed support for the company. “I am genuinely touched and grateful to you for this” he added.
Shukurov said he was particularly concerned about users and partners whose plans, trips, orders and work had been disrupted.
“Our teams are working around the clock to restore services and address the consequences of the outage. We will also resolve all outstanding issues, especially those related to payments, payouts and support requests,” the Yandex Uzbekistan chief said.
He added that he understood users expected working services and prompt solutions rather than words. Shukurov once again apologized for the inconvenience and disruption to people’s plans across Uzbekistan, and thanked everyone for their support and kind words.
What happened
A major outage affected Yandex Go services across Uzbekistan on October 11, impacting thousands of users nationwide. In the morning, drivers experienced difficulties opening the Yandex Pro app, while passengers were unable to order taxis, view current fares or track buses. Complaints peaked at around 9 a.m., after which the situation began to stabilize.
Yandex Uzbekistan’s press service explained that the disruptions were linked to the architecture of complex technology services that use distributed computing infrastructure. When system components in one country fail, the workload is automatically redistributed, but this can cause temporary errors in certain functions in other regions.
The technical cause of the incident was an emergency shutdown of Yandex’s data center in Vladimir, Russia, whose infrastructure was damaged in a drone attack. The incident was part of a series of attacks on the company’s data centers in recent days, with similar incidents previously reported in the Ryazan and Kaluga regions. Disruptions were also reported in other countries where Yandex operates, including Kazakhstan and Kyrgyzstan.
The English version of this material was generated with the assistance of AI translation tools and may differ slightly from the original text.
