Yandex Uzbekistan’s services are gradually recovering following a major outage on October 11 that disrupted taxi bookings and other functions, the company’s Director of Government Relations Sardor Qodirov said.
Many users experienced difficulties ordering taxis through Yandex Go or accessing other services that morning. The app was slow, and users faced problems entering destinations, checking fares and tracking public transport.
The disruption affected passengers' plans as well as the earnings of drivers and couriers, Qodirov said, apologizing for the inconvenience.
He explained that complex technology platforms such as Yandex rely on computing infrastructure distributed across servers in different countries. As a result, failures affecting parts of the infrastructure in one country can disrupt certain functions in others.
“When an interruption occurs in one part of the system, the tasks it performs are transferred to other parts to restore the service and reduce the risk of further failures. The errors observed in our services are related to this process,” Qodirov said.
He stressed that Yandex Uzbekistan operates in full compliance with Uzbek law. User data in Uzbekistan is stored in a jurisdiction that ensures the highest possible level of protection in accordance with legal requirements.
Most Yandex Uzbekistan services are now operating normally, although some functions may still experience errors. Technical teams continue working to restore full functionality.
The company’s immediate priorities include stabilizing payments and ensuring that users, drivers, couriers and partners can access customer support.
Payments to partner taxi fleets were processed automatically as usual on October 12, Qodirov said. Instant withdrawals for drivers are also available, although some payments may still be delayed or fail. Resolving these issues remains a priority.
The company is also reviewing reports of incorrect charges for orders and has pledged to investigate every case in which money was mistakenly deducted.
Qodirov warned that the increased volume of support requests could mean that resolving such issues takes longer than usual.
The English version of this material was generated with the assistance of AI translation tools and may differ slightly from the original text.
